The Mobility business is an innovation arm within M-KOPA. We move quickly to meet the dynamic Kenyan electric vehicle EV market’s needs, as the market rapidly evolves. We work with a wide range of original equipment manufacturer (OEM) partners who import, manufacture, or assemble EVs in Kenya.

In this role, you would be responsible for:

• OEM Partnership Assessment & Management – Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs
• Quality Control & Continuous Improvement – Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition
• Refurbished Asset Management – Oversee the valuation, refurbishment, and market preparation of second life assets
• Technical Audit & Compliance Management – Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards
• Cross-Functional Stakeholder Coordination – Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners
• Infrastructure Density & Expansion Planning – Manage swapping station density requirements analysis and technical expansion readiness
• After-Sales Service Excellence – Oversee comprehensive after-sales maintenance requirements management for our customers
• Performance Analytics & Reporting – Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators
• Technical Issue Resolution – Systematically identify, document, and report software issues and product defects to relevant points of contact
• Training & Knowledge Management – Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes
• Procurement & Vendor Relations – Coordinate procurement activities for parts, safety equipment, and testing resources